Experienced B2B Client Support Specialist (Stripe, GoHighLevel) - Remote USA EST | Wed-Sun
Reviewed by Talented TeamApplication Deadline: September 16, 2026
Red Light Systems is looking for a B2B Support Coordinator to help keep its B2B client pipeline accurate and clients well taken care of. You'll catch errors in paid leads, confirm that purchases from discovery visits came through correctly, monitor B2B communication channels, and manage incoming refund requests. This is a detail-oriented support role for someone who communicates clearly, stays organized, and is comfortable working across multiple systems. The role is focused on written B2B communication and operational support and does not involve making or taking phone calls.
Must Haves
- Experience reviewing lead, purchase, billing, order, or customer records for accuracy and resolving discrepancies
- Experience managing client or customer communication through shared email and text channels
- Experience updating records and tracking work across a CRM, payment platform, or workflow system
- Strong professional English communication skills
- Professional workstation with webcam, noise-canceling headset, and stable internet (25 Mbps+)
Nice to Haves
- Experience in B2B support, sales support, operations, client services, or a similar role
- Experience handling refund requests or reconciling purchases and payments in Stripe or a comparable platform
- Experience with GoHighLevel, Airtable, Process Street, ClickFunnels, Close, or comparable CRM and workflow tools
Core Responsibilities
- Review paid B2B leads, resolve lead errors, and verify that purchases resulting from discovery visits are recorded correctly
- Monitor Google Voice voicemails and the shared client inbox, respond through text or email, and escalate issues to the CSM team when needed
- Process incoming B2B refund requests, keep the related records accurate, and flag unresolved billing or client issues
Expectations
- Full-time, Wednesday through Sunday, 9:00 AM–5:00 PM EST; consistent availability for this schedule is a core requirement
- This role communicates with clients through email and text and does not make or take phone calls
- Report directly to the Support Team Lead
- Success means paid lead errors are corrected promptly, discovery-visit purchases are recorded accurately, client messages receive timely responses, and refund requests are processed correctly
Application Process
20-minute application (video required)
20-minute skill assessment
20-minute 1-on-1 video interview
20-minute final client interview
Compensation & Perks
- $1,000-$1,500/month USD
- Direct-hire, full-time remote role
- Work directly within the B2B support operation
- Opportunity to support the company's growing B2B client operation
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- Real companies ready to hire (no data scraping)
- No application bidding - everyone is considered equally
From Our Talent
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From Our Team
"I've watched this entire process end to end - from pre-interviews to client calls - and seeing qualified candidates successfully matched with the right clients has been fulfilling!"
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Important: These are independent contractor positions and do not constitute an employment relationship.